Yes! You can port your existing number to us. Send us a port request through our support portal with the authorization form filled out and signed and a copy of your existing phone bill. The bill needs to clearly state the name and address of the owner of the lines and the phone numbers.
How to best choose my plan?
The plan your organization needs depends on how many devices each user needs.
Can I transfer a call to someone outside our phone system?
Of course! Just press the transfer button on your phone or on the desktop app, then dial the number you want to transfer the call to and press send. You can even transfer the call to your cell phone if you want to leave the office.
Is there a mobile application available?
At this time, we don't have a mobile application available as one of the devices. But we have a separate product called Konnect Mobile that might suit your needs.
Why do I have to pay a platform fee?
The platform fee includes access for ALL your users to ALL the amazing features listed above. Your per user cost is less compared to other companies because of that. We also believe that each business needs all those features and we want to make them available to everyone.
What is the difference between the desktop app and the webphone?
All plans have the desktop app and the user portal available.The web phone counts as a dedicated device, which is added to the desktop app when user choose what dedicated device they want.
How can I purchase a device?
You can purchase a device through our website here.
What is a dedicated device?
A dedicated device is a device that has been assigned to a user. Incoming and outgoing calls go through that device. Users have a choice between the web phone (an add-on to the desktop app where they can make and receive phone calls), a physical device or their mobile phones (through the mobile, they will only be able to receive the calls). On the Premium andAdvanced plans, each user can choose which devices they want to us. Physical devices need to be purchases separately.
