Effective Date: March 3 2026
Company: Konnect Global LLC.
State of Incorporation: Delaware, United States
Website: https://www.konnectglobal.net

1. INTRODUCTION

Konnect Global, Inc. (“Konnect Global,” “Company,” “we,” “us,” or “our”) respects your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you:

• Visit our website
• Create an account
• Use our VoIP, SMS, and call recording services
• Interact with our communications systems

By using our services, you agree to this Privacy Policy.

2. INFORMATION WE COLLECT

We collect the following categories of information:

A. Account Information

• Name
• Business name
• Email address
• Phone number
• Billing address
• Payment information

B. Communication Data (Telecom Data)

When you use our VoIP and SMS services, we may process:

• Call detail records (CDRs)
• Caller and recipient phone numbers
• Call duration
• Timestamps
• IP addresses
• SMS metadata
• Message routing data

C. Call Recordings (If Enabled)

If you activate call recording:

• Audio recordings of calls
• Associated timestamps
• Participant identifiers

We store recordings solely for service functionality and customer access.

D. Technical & Device Data

• IP address
• Browser type
• Device identifiers
• Operating system
• Usage logs
• Cookies and tracking data

E. Support Communications

• Emails
• Chat logs
• Support tickets

3. HOW WE USE INFORMATION

We use information to:

• Provide and operate communication services
• Route calls and SMS messages
• Enable call recording functionality
• Maintain system security
• Prevent fraud and abuse
• Comply with telecom regulations
• Process payments
• Improve service performance
• Respond to customer support requests

We do not sell personal data.

4. SMS & TCPA COMPLIANCE

Customers using SMS services are responsible for:

• Obtaining express written consent from recipients
• Maintaining opt-in/opt-out records
• Complying with TCPA and FCC regulations

Konnect Global processes SMS content only for transmission and routing purposes.

We do not monitor message content except:

• As required by law
• To prevent spam or abuse
• To comply with carrier requirements

5. CALL RECORDING & CONSENT

If call recording is enabled:

• Customers are solely responsible for complying with federal and state recording laws
• Customers must provide proper notice and obtain required consent

Konnect Global does not verify consent compliance.

6. HOW WE SHARE INFORMATION

We may share information with:

A. Telecom Carriers

For routing calls and SMS messages.

B. Service Providers

• Cloud hosting providers
• Payment processors
• Infrastructure vendors

C. Legal & Regulatory Authorities

If required by subpoena, court order, or law enforcement request.

D. Business Transfers

In the event of merger, acquisition, or asset sale.

We do not sell personal information to third parties.

7. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards, including:

• Encrypted transmission (TLS)
• Secure data centers
• Access controls
• Monitoring and logging

However, no system can guarantee absolute security.

8. DATA RETENTION

We retain data:

• For the duration of active service
• As required by telecom regulations
• As required for billing and compliance
• As requested by customers (where applicable)

Call recordings are retained based on customer configuration.

9. YOUR PRIVACY RIGHTS (U.S. – INCLUDING CCPA)

If you are a California resident, you may have rights to:

• Request access to your personal information
• Request deletion of personal information
• Request correction of inaccurate data
• Opt out of data selling (we do not sell data)
• Receive non-discriminatory treatment

To exercise rights, contact: [Insert Privacy Email]

We may verify your identity before responding.

10. CHILDREN’S PRIVACY

Our services are not intended for individuals under 18.

We do not knowingly collect information from minors.

11. INTERNATIONAL USERS

Our services are operated in the United States.

If you access services from outside the U.S., you consent to transfer and processing in the United States.

12. DATA PROCESSING ROLE

For communication services:

• Customers are the Data Controllers
• Konnect Global acts as a Data Processor

We process data only to deliver services.

A Data Processing Addendum (DPA) is available upon request.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy at any time.

Updates will be posted with a revised effective date.

Continued use of services constitutes acceptance.

14. CONTACT INFORMATION

Konnect Global, Inc.
Delaware, United States
Website: https://www.konnectglobal.net
Email: [Insert Privacy Contact Email]

COOKIE POLICY

(Recommended to appear directly below Privacy Policy)

1. WHAT ARE COOKIES?

Cookies are small text files stored on your device when you visit our website.

They help us:

• Improve website functionality
• Understand user behavior
• Enhance security

2. TYPES OF COOKIES WE USE

A. Essential Cookies

Required for website operation, including:

• Login sessions
• Security authentication
• Account management

These cannot be disabled.

B. Performance & Analytics Cookies

Used to:

• Understand website traffic
• Measure page engagement
• Improve performance

May include services like Google Analytics.

C. Functional Cookies

Used to:

• Remember user preferences
• Store configuration settings

D. Marketing Cookies (If Applicable)

Used to:

• Track campaign performance
• Measure advertising effectiveness

We do not sell tracking data.

3. MANAGING COOKIES

You can:

• Disable cookies through browser settings
• Delete stored cookies
• Block third-party cookies

Disabling cookies may affect website functionality.

4. DO NOT TRACK SIGNALS

Our website may not respond to “Do Not Track” browser signals.

5. THIRD-PARTY COOKIES

Some third-party services may place cookies through our website.

We do not control third-party cookie policies.

6. COOKIE POLICY UPDATES

We may update this Cookie Policy periodically.